Terms of Service

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

Our website allows you to:

1. View information about our rooms, facilities, and services
2. Submit booking enquiries and availability requests
3. Contact us for general enquiries

All bookings are subject to availability and confirmation. An enquiry submitted through our website does not constitute a confirmed reservation until you receive written confirmation from us.

1. Bookings are confirmed only once you receive written confirmation from Riebeek Valley Hotel.
2. A deposit or valid payment method may be required to secure your booking.
3. Cancellation and refund policies will be communicated at the time of booking confirmation.
4. Rates and availability are subject to change without prior notice.

We strive to ensure all information on our website is accurate and up to date. However, we do not warrant that:

1. All information is complete, current, or error-free
2. Room availability shown through third-party platforms reflects real-time status
3. Prices and promotions are always accurate

We are not liable for any inconvenience resulting from inaccuracies.

When using our website, you agree to:

1. Provide accurate and truthful information in all enquiries and bookings
2. Not use the website for any unlawful or fraudulent purpose
3. Not attempt to disrupt, hack, or compromise the website's security
4. Not submit content that is offensive, defamatory, or infringes on others' rights

All content on this website, including text, images, logos, and design, is the property of Riebeek Valley Hotel or its licensors. You may not copy, reproduce, or distribute any content without prior written permission.

Our website may contain links to third-party websites (e.g., Nightsbridge booking platform, social media pages). We are not responsible for the content, privacy practices, or terms of these external sites.

To the fullest extent permitted by South African law, Riebeek Valley Hotel shall not be liable for:

1. Indirect, incidental, or consequential damages arising from your use of the website
2. Any inability to access or use the website due to technical issues
3. Discrepancies between website content and actual services provided

We are not liable for any failure or delay in providing services due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or technical failures.

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of the Western Cape, South Africa.

We may update these Terms at any time. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.