Privacy Policy

We may collect the following types of personal information:

• Contact details: Full name, email address, phone number, and postal address
• Booking details: Check-in and check-out dates, number of guests, room preferences, and special requests
• Communication records: Messages and enquiries you send us via our website, email, WhatsApp, or phone
• Website usage data: IP address, browser type, pages visited, and cookies (where applicable)

Note: Payment processing is handled by our third-party booking platform (Nightsbridge). We do not process or store your card details directly on this website.

We use your personal information to:

• Process and manage your booking enquiries and reservations
• Respond to your enquiries and provide customer support
• Send booking confirmations and relevant stay information
• Improve our website, services, and guest experience
• Comply with legal and regulatory obligations

We will only process your personal information for the purposes for which it was collected.

We process your personal information based on:

• Your consent (when you submit an enquiry or booking)
• Our legitimate business interests (providing hotel services)
• Compliance with legal obligations

We do not sell or rent your personal information. We may share it with:

• Our booking platform provider (Nightsbridge) for reservation management
• Third-party service providers who assist us in operating our business (e.g., email providers)
• Law enforcement or regulatory authorities where required by law

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These measures include:

• Encrypted transmission of data (SSL/TLS)
• Access controls limiting who can view personal information
• Regular security reviews of our systems

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable South African laws and regulations. Booking and enquiry records are retained in accordance with our record-keeping obligations.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to legal requirements)
• Object to or restrict the processing of your personal information
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us using the details below.

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings. Some features of the site may not function properly without cookies.

Our website and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.